Privacy Policy

Privacy Policy

Last Updated: 14 January 2022

At London Banners, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit or interact with www.london-banners.co.uk.

This Privacy Policy only applies to data collected through our website and outlines your rights under the UK General Data Protection Regulation (UK GDPR).

1. What We Collect

When you interact with our site or place an order, we may collect the following:

Your name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely by third-party providers — we don’t store card info)
Order history and communications with our team

We may also collect browsing data through cookies and analytics tools (see Section 6).

2. How We Use Your Information

We use your data to provide the best possible experience, including:

Processing orders and deliveries
Responding to customer queries
Sending updates on your orders or account
Providing invoices and receipts
Sending promotional emails (only if you’ve opted in)

We do not sell or rent your information to third parties. Your details may be shared with trusted partners (such as couriers or payment processors) strictly for order fulfilment.

3. Your Rights Under UK GDPR

You have full control over your personal data. You can request to:

View the data we hold about you
Correct inaccuracies
Delete your data entirely
Object to specific types of processing
Receive your data in a portable format (CSV)

To make a request, email support@london-banners.co.uk. We aim to respond within 30 days.

4. How We Keep Your Data Safe

We use modern security protocols to protect your information:

TLS 1.2 encryption on all pages (HTTPS)
AES 256-bit encryption for stored data
PCI-DSS compliant payment handling
Access controls for authorised staff only
Secure, encrypted off-site backups

While no system is foolproof, we act swiftly if a breach occurs and will notify you in line with GDPR laws.

5. Orders & Accounts

When placing an order, we ask for personal data to process and complete your transaction. This data is retained only as long as needed for customer service, accounting, or legal requirements.

6. Cookies & Tracking Tools

We use cookies to:

Save your preferences
Track site performance (anonymously)
Improve overall user experience
Enable secure account login and checkout

Cookies do not store personal information. You can disable them in your browser, though it may limit functionality.

7. Third-Party Links

Our website may link to external websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies if you visit those sites.

8. Marketing Emails & Newsletters

If you opt in to our marketing emails, you may receive updates, offers, and product news from London Banners. You can unsubscribe at any time via the link in the email or by contacting us directly.

9. Our GDPR Commitment

We take data protection seriously. We’ve implemented:

Data Processing Agreements (DPAs) with third-party services
Transparent consent mechanisms
Tools to access, edit, or delete your data
Prompt breach notification procedures

10. Policy Updates

We may update this Privacy Policy as needed. Any changes will be reflected on this page with a new “Last Updated” date. We encourage you to review it periodically.